Tough conversations are stressful, emotionally draining, and scary. They can also be some of the biggest moments of clarity for you, your team, your patients, and whoever else you’re talking with. In this episode, I’m sharing how best to prepare for these conversations, nuances in talking with a team member vs. a patient, and why those conversations are crucial for moving the needle in your practice.
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In this episode, I cover:
- How tough conversations differ based on who you’re talking to
- Actionable ways to prepare – mentally and tactically – for tough conversations
- My secret to handling patient complaints
- Reframing complaints and feedback as an opportunity for growth instead of spiraling over them
- Reflecting on some of the toughest conversations I’ve had while running a private practice
It’s time to take back your practice and own your CEO status. On the CEO Conversations™ podcast, we will cover the business side of your practice with actionable takeaways for you to implement in your practice. We will discuss: marketing, team building & leading, finances, operations & systems, YOU and everything in between.
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