Every patient or client has a Lifetime Value (LTV) for your practice. Whether they’ve come in once or regularly for years, patients each have an LTV that you can influence to increase revenue without hustling for sales. This week, we’re talking about how to increase and leverage LTV and ways you can keep your patients engaged. We’re getting creative with it, too, because LTV is not just gained through countless office visits. Listen in on all the ways you can increase client satisfaction, build community among your clients, and so much more!
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Resources mentioned:
- The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld and Rob Markey
Some key takeaways from this episode include:
- The real, behind-the-scenes of integrating LTV into practice operations
- The secret to keeping revenue sustainable includes LTV
- What LTV and practice sustainability have in common
- What it’s really like to get honest feedback from patients and clients
- What Brandy really thinks about engaging new patients vs. existing patients
- A peek into how client feedback can lead to increased LTV
- Brandy’s unexpected perspective on bringing patients together
- How to re-engage existing patients to keep them coming back
- What you can do right now to build community among your clients
It’s time to take back your practice and own your CEO status. On the CEO Conversations™ podcast, we will cover the business side of your practice with actionable takeaways for you to implement in your practice. We will discuss: marketing, team building & leading, finances, operations & systems, YOU and everything in between.
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